Privacy Policy

Through this Policy, it is reported that the personal data of RAIDA Clients
BIKES will be treated in accordance with the principles of transparency, limitation of
purpose, data minimization, accuracy, integrity and confidentiality, as well as
respecting the rest of the obligations and guarantees established in Regulation (EU) 2016/679
of the European Parliament and of the Council of April 27, 2016, regarding the protection of
natural persons with regard to the processing of personal data and free movement
of these data, as in Organic Law 3/2018, of December 5, on Data Protection
Personal and Guarantee of Digital Rights. 
 

1. Basic Information
Website: https://www.raida-bikes.com/
Owner: KLETA MOBILITY, SL – NIF: B01774082
Purpose: Management and provision of requested services
Legitimation: Compliance with the contractual relationship, legitimate interest and consent of the
Username.
Rights: Access, rectify and delete the data, as well as other rights, as explained
in the additional information.
Additional Information: You can consult the additional and detailed information on Protection
data in the following sections.
 

2. Responsible for Treatment
The person responsible for processing your data:
- Identity: KLETA MOBILITY, SL
- NIF: B01774082

- Postal Address: C/ Paraguai 11, bajo (08020) Barcelona
- Telephone: +34 698 93 31 24
- Email: info@kleta.com

3. What is personal data?
Information about an identified or identifiable natural person is considered “data
personal”. In order to determine whether a natural person is identifiable, the following must be taken into account:
all means, such as singling, that RAIDA BIKES can reasonably use
or any other person to directly or indirectly identify the natural person.
 

4. Personal data we process
We process your personal data because you provide it to us by signing an agreement with
us and use this RAIDA BIKES website. The data we process are:
a) Data that users provide us directly:
o Data necessary to allow the rental of a bicycle: name and surnames,
identity document, date of birth, email, telephone and
home.
o Data necessary for financial administration, such as payment method and
credit card or bank account number, name or address.
o Data necessary for the services associated with the bicycle, such as data on
location for lockout service and store pickup.
o Data on incidents and accidents involving the user during the
subscription period.
o Data about communications made with RAIDA BIKES: RAIDA
BIKES will have access to information that users provide for the
resolution of doubts or complaints about the use of the Website either through the
contact form, by email or chat, through the
customer service by telephone or by going to the premises of
RAIDA BIKES.

b) Data that users provide us indirectly:

o Data derived from the use of the website: RAIDA BIKES collects the data
derived from the use of the website by the user each time the user
interact with the website.
o Device data: RAIDA BIKES stores the device data that
the user uses to access the services. These are:
Yo. Internet IP address that the user uses to connect to
Internet with your computer or mobile.
ii. Data from your computer or mobile, such as your Internet connection, your
browser type, version and operating system, and type of
device.
iii. The Complete Clickstream of Resource Locators
uniforms (URL), including date and time.
IV. Order history, as well as ratings and/or comments
that you make about them.
v. Browsing history and user preferences.
o Data that is processed through the GPS tracker on RAIDA bicycles
BIKES: RAIDA BIKES bikes may include a GPS tracker. Yes
contracts the subscription of a RAIDA BIKES bicycle, we can treat the
bike location data in exceptional circumstances, such as
find bikes that have been lost or stolen and recover bikes in
case of default. The processing of this data is necessary for the
provision of our services. RAIDA BIKES has chosen to install the
GPS tracker on their bikes, as they are electric bikes whose cost of
replacement is very high. In this way, RAIDA BIKES intends to offer
the lowest possible rate to rent them. If the bike is lost or stolen, the
GPS tracker will be activated the moment you declare the situation to
RAIDA BIKES. In addition, if you do not pay the consideration due to RAIDA
BIKES at all times, RAIDA BIKES will activate the GPS tracker in case
of not responding to requests to return the bike. As soon as I know
activates the tracker, RAIDA BIKES can determine the location of the
bike, so location data is not constantly collected.
To record the location of the bike, the coordinates are stored. Be

coordinates can only be used to calculate the location of the bike and
retrieve it. When the bicycle is found, RAIDA BIKES will stop dealing
location data immediately and the saved data will be deleted.
o Data derived from the origin of the user: if the user reaches the website of
RAIDA BIKES through an external source (such as a
link from another web page or a social network), RAIDA BIKES collects data
of the source from which the RAIDA BIKES user comes.
o Data derived from cookies: RAIDA BIKES uses its own cookies and
third parties to facilitate navigation to its users and for statistical purposes (see
Cookies policy).
 

5. Legal basis of the treatment and legitimate interests
The treatment of user data is carried out according to the following legal bases:
a) Explicit consent
b) Performance of a contract to which you are a party
c) Compliance with a legal obligation
d) Fulfillment of a mission carried out in the public interest, and
e) Satisfaction of legitimate interests of RAIDA BIKES or a third party

Legitimate interests include security, (crime) prevention, IT management,
research and analysis of products or services, operations, legal matters and
internal administration.
 

6. Purpose of personal data processing
We are careful when dealing with personal data. We only use the data necessary to
provide the services. RAIDA BIKES treats your personal data for the purposes listed
next.
a) Purpose of the provision of services:
o Issuance, return and exchange of bicycles

o Administration of financial and tax obligations, including billing
of our services, by RAIDA BIKES or a third party that
collaborates with RAIDA BIKES in providing this service.
o Management of the lost and found process for
bicycles that have been lost or stolen, as well as follow-up in case of
default
o Communication with you and information about services.
o Provision of services, such as maintenance, repairs or replacement of the
bike.
b) General purposes
o Building and maintaining customer relationships.
o Customer service offering, including sales-related services
of services and the treatment of complaints and requests.
o Processing of personal data to offer management information.
o Conducting market research, including measuring customer satisfaction
customer, to improve operations, brands, services and products.
o Constant development and improvement of products and services both new and
existing.
o Compliance with legal obligations, dispute resolution and enforcement of
our rights and agreements.
o Analysis of cookies on our website to ensure that cookies are
communications are adjusted as much as possible to your personal preferences.
 

7. Non-processing of personal data of minors under 18 years of age
We do not process personal data of children under 18 years of age. It is recommended that legal guardians
are involved in the activities of their children online to prevent RAIDA BIKES from treating
inadvertently your personal data.
 

8. Sending data to third parties
RAIDA BIKES will share your personal data with third parties in some cases for which
reasons explained below:

o If we are legally required or authorized to provide personal data to
third parties.
o If we suspect that there is a violation of the rights of third parties, acts
criminal or improper use, we may provide personal data to third parties who
have a legitimate interest or organizations that serve the general interest. These last
they may include enforcement authorities, such as the prosecutor's office or control bodies.
o RAIDA BIKES can also share your data with third parties to apply a
agreement with you or in case of justified business interests, such as
be to maintain a central administration or customer service unit and analyze
the services we offer you.
o With third parties that collaborate with RAIDA BIKES to provide their services and that are not
in charge of data processing, such as accountants and consultants, as well as with
third parties that collaborate with RAIDA BIKES in the management of non-payments.
o For commercial purposes, such as the sale of an industry or reorganization
business.
RAIDA BIKES also uses the services of third parties that are responsible for processing data,
such as service or accommodation providers and investigative bureaus conducting
market research or customer satisfaction surveys. If these third parties are defined as
“in charge of the treatment” in accordance with the applicable data protection regulations,
RAIDA BIKES will enter into a written agreement with them. These service providers only
will treat personal data according to the instructions and guidelines that RAIDA BIKES
provide.
If the personal data is sent to a recipient abroad, it must be a country where
the European Commission determines an adequate level of protection of personal data. Yes
personal data is sent to a recipient in a country without an adequate level of
protection of personal data, RAIDA BIKES will guarantee the implementation of the
legally required guarantees.
 

9. Data storage
In accordance with the applicable legislation, we will store your personal data during the
as long as necessary or permitted for the purposes included in this Privacy Policy.
Criteria used to determine such storage period include:

o The validity of our relationship with you and the provision of services.
o If we are subject to a legal obligation, derived for example from the regulations
sector for which we must store our transactions for a period
before deleting them, or
o If storage is recommended due to our legal position regarding
issues such as deadlines, disputes or investigations by
administrative or judicial authority.
 

10. Cookies
If you visit our website and use the services of RAIDA BIKES, we may use
cookies and similar technologies to store information in order to personalize the
advertising messages and offer you a better, faster and safer customer experience.
You can indicate if you would like to receive cookies or not. For more information on the use of
cookies, see our Cookies Policy.
Our website may include links to other websites. We do not assume any
responsibility for the way in which these websites treat your personal data. Check the
privacy policy of the applicable website for more information.

11. Your rights
a) Request access to the data we have about you.
b) Ask us to rectify the data that we already have. Note that,
By providing us with your personal data, you guarantee that they are true and accurate. Any
loss or damage caused to the website or to the person responsible for any third party, for
reason for a communication of erroneous, inaccurate or incomplete information in the
forms, will be your sole responsibility.
c) Ask us to delete your data to the extent that they are no longer necessary for the
purposes for which we need to treat them as we have informed you above, or
when we no longer have the legitimacy to do so.
d) Ask us to limit the processing of your data, which means that in
certain cases you can ask us to temporarily suspend the treatment

of the data or that we keep them beyond the time necessary when you can
need it.
e) If you have given us your consent for the processing of your data for
any purpose, you also have the right to withdraw it at any time.
f) When our legitimacy for the treatment of your data is your consent or
the execution of the contract, you will also have the right to request the portability of your
personal information. This means that you will have the right to receive the personal data that you
you have provided us in a structured format, commonly used and readable by a
machine, to be able to transmit it to another entity directly, provided that
technically possible.
g) On the other hand, when the processing of your data is based on our interest
legitimate, you will also have the right to oppose the processing of your data.
h) Finally, we inform you of your right to file a claim with the
relevant data protection supervisory authority, in particular before the
Spanish Data Protection Agency.

12. Security and data protection
RAIDA BIKES uses the necessary security measures to prevent misuse, loss,
unauthorized access, inadvertent publication and unauthorized changes. RAIDA
BIKES has adopted technical and organizational measures to protect your personal data,
such as the use of encryption techniques. These security measures are reviewed periodically
given new threats.

13. Modifications
We reserve the right to change the way we treat personal data, as well
such as the composition or amount of data we process. Therefore, we reserve the
right to modify this Privacy Policy as necessary. We will notify you
such changes if they occur.

Last revision: August 24, 2022.